Version Differences for ServicePortal

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    + ==Help and HowTo==  
    + ===Importing RMA Information From Excel===  
    + #To import a list of units from into an RMA from an Excel Spreadsheet, select "import units from excel" on the Enter Units section of the Generate Return Material Authorization page.  
    + #Download the Excel Template in Step 1 on the resulting page.  
    + #Fill in a line on the Excel Template for each unit you wish to return. Make sure to input a Problem Type. Use "Other" if you're not sure what to enter. Also include a description of the problem for each unit.  
    + #Select all four columns of data in Excel.  
    + #Copy them, then paste them into the box on the website.  
    + #Choose a preferred Service Type from the dropdown. Manufacturer Warranty is a safe selection.  
    + #If you have a PO #, you may enter it in the box marked "Enter PO." Please note that prepayment may still be required prior to our beginning work.