Developer Support Program

All developer support is given through our Developer Support Program, which is a pay service that Opticon provides to customers who need code-level development and integration assistance to implement their own custom solutions using Opticon products. The Program also covers general questions about development and software testing.

The Developer Support Program includes:

• Dedicated, Tier 2 support for customer-developed software, by phone or email
• Priority response for issues and problems
• Integration support
• Escalation priority

The Developer Support Program also comes in a variety of options, to best suit your budget and needs.

• Basic Option: good for 1 month (up to 8 hours), with a response time of 2 business days
• Bronze Option: good for 1 month (up to 20 hours), with a response time of 2 business days
• Silver Option: good for 1 business quarter (up to 40 hours), with a response time of 2 business days
• Gold Option: good for 2 business quarters (up to 80 hours), with a response time of 1 business day
• Platinum Option: good for 1 business year (up to 160 hours), with a response time of 1 business day; also includes on-site support (excludes travel and lodging expenses)

If you’re interested in joining the Developer Support Program so that we can assist you with your development needs, or talking with an Opticon representative to learn more and discuss pricing, please contact us.