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# Complete | # Complete | ||
+ | ==Factory Reset Instructions== | ||
+ | ''Warning!'' - Performing a factory reset will delete any and all user data and personal applications that are loaded on the device. Please back up your data before performing this operation. Note that the 'FlashDisk' portion of the disk is untouched by this operation and can safely be used as permanent data storage in such circumstances. | ||
+ | ===Via Windows Mobile=== | ||
+ | This factory reset method uses an application within Windows Mobile to perform a reset to factory defaults. | ||
+ | * Navigate to 'Start' > 'Settings' > 'System' > 'Restore To Factory' | ||
+ | * Type '1234' in the box as prompted | ||
+ | * Tap 'Reset' (which is unavailable until you type '1234' correctly | ||
+ | * Tap 'Yes' when prompted | ||
+ | * You will see the white splash screen again, this time for a bit longer than usual. The operation is complete when you see the following text: | ||
+ | Tap the screen to set up your | ||
+ | Windows(r) phone. | ||
+ | ===Via Hardware=== | ||
+ | This factory reset method uses a hardware button combination to perform a factory reset. It is best used for when some event causes Windows to be inaccessible. | ||
+ | * Power Off the H21 | ||
+ | ** Press and hold the red power button on the top of the device for a full 3 seconds. | ||
+ | ** Tap 'Yes' when prompted | ||
+ | * While pressing and holding [CAPTURE] + [END] additionally press and hold [POWER] for approximately 3 seconds or until you feel the H21 vibrate briefly. | ||
+ | : The CAPTURE button is the camera key on the lower right side of the device. | ||
+ | : The END key is the red phone disconnect button on the front right of the device. | ||
+ | * You will see the normal white bootup splash screen for a couple of seconds. Next you will see a large WARNING dialog with 'YES' and 'NO' options. | ||
+ | * Using the buttons below the screen choose either 'YES' or 'NO' (note that the touch screen does not work outside of Windows). | ||
+ | : The buttons to use are just below the display and are labeled simply with a small black dot to indicate that they are for use with whatever the screen says above them. | ||
+ | * You will see the white splash screen again, this time for a bit longer than usual. The operation is complete when you see the following text: | ||
+ | Tap the screen to set up your | ||
+ | Windows(r) phone. | ||
==Downloads== | ==Downloads== | ||