Version Differences for H19

(→My device won't connect over ActiveSync or WMDC)

(→FAQ)

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 								===My device won't connect over ActiveSync or WMDC===
 								My device won't connect over ActiveSync or Windows Mobile Device Center, what do I do?
 								* Please ensure your computer has the requisite software installed to communicate with the H19.
 								** On Windows Vista, Windows 7, or Windows 8 this is Windows Mobile Device Center.
 								** On Windows XP this is Microsoft Active Sync.
 								* Sometimes this problem can be solved by turning off the "Advanced Network Functionality" that is built into the H-19 for use in making Activesync connections. To disable that functionality, select "Start," "Settings," "Connections," and "USB to PC." Uncheck "Enable advanced network functionality" to turn that feature off.  Please note: H19 devices running windows mobile 6.1 do not have this feature.
 								* Sometimes plugging the 19 into a different USB port on the computer resolves this behavior.  Namely the USB port that the H19 was first plugged in to.
 								* If none of the above resolves the problem you may want to consider performing a factory reset on your H19.
 								* Microsoft's Support Knowledge base page has some Troubleshooting tips as well.
 ==Firmware Upgrade==