Version Differences for H19
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(→My device won't connect over ActiveSync or WMDC)
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| ===Data Wizard=== | ===Data Wizard=== | ||
| [[Data Wizard]] menu configurations generated by our [[Opticonfigure]] site can also be input in this manner. For each barcode other than the '''ZZ''', simply enter the two-, three-, or four-character barcode according to the tutorial above. | [[Data Wizard]] menu configurations generated by our [[Opticonfigure]] site can also be input in this manner. For each barcode other than the '''ZZ''', simply enter the two-, three-, or four-character barcode according to the tutorial above. | ||
| - | ==My device won't connect over ActiveSync or WMDC== | ||
| - | My device won't connect over ActiveSync or Windows Mobile Device Center, what do I do? | ||
| - | * Please ensure your computer has the requisite software installed to communicate with the H19. | ||
| - | ** On Windows Vista, Windows 7, or Windows 8 this is Windows Mobile Device Center. | ||
| - | ** On Windows XP this is Microsoft Active Sync. | ||
| - | * Sometimes this problem can be solved by turning off the "Advanced Network Functionality" that is built into the H-19 for use in making Activesync connections. To disable that functionality, select "Start," "Settings," "Connections," and "USB to PC." Uncheck "Enable advanced network functionality" to turn that feature off. Please note: H19 devices running windows mobile 6.1 do not have this feature. | ||
| - | * Sometimes plugging the 19 into a different USB port on the computer resolves this behavior. Namely the USB port that the H19 was first plugged in to. | ||
| - | * If none of the above resolves the problem you may want to consider performing a factory reset on your H19. | ||
| - | * Microsoft's Support Knowledge base page has some Troubleshooting tips as well. | ||
| ==Links== | ==Links== | ||