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All developer support is given through our Developer Support Program, which is a pay service that Opticon provides to customers who need code-level development and integration assistance to implement their own custom solutions using Opticon products. The Program also covers general questions about development and software testing.
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The Developer Support Program includes:
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:*Dedicated, Tier 2 support for customer-developed software, by phone or email
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:*Priority response for issues and problems
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The Developer Support Program also comes in a variety of options, to best suit your budget and needs.
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:*Basic Option: good for 1 month (up to 8 hours), with a response time of 2 business days
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:*Bronze Option: good for 1 month (up to 20 hours), with a response time of 2 business days
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:*Silver Option: good for 1 business quarter (up to 40 hours), with a response time of 2 business days
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:*Gold Option: good for 2 business quarters (up to 80 hours), with a response time of 1 business day
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:*Platinum Option: good for 1 business year (up to 160 hours), with a response time of 1 business day; also includes on-site support (excludes travel and lodging expenses)
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If you’re interested in joining the Developer Support Program so that we can assist you with your development needs, or talking with an Opticon representative to learn more and discuss pricing, please [mailto:devsupport@opticonusa.com contact us].
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